Refund Policy
Last Updated: 28 March 2026
Business Entity: TeleCheck is operated by Justin Black, ABN: 12048148174, Australia. All billing and refunds are processed through Stripe's secure payment system.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all TeleCheck Professional subscriptions. Professional is designed for ONE INDIVIDUAL PRACTITIONER or ONE CLINIC with ONE PRACTITIONER. If you're not satisfied with the service within the first 30 days, you can request a full refund. This guarantee applies to new subscribers only.
Stripe Payment Processing
TeleCheck uses Stripe for secure payment processing and subscription management. All billing, refunds, and payment disputes are handled through Stripe's system in accordance with their policies:
- Stripe Terms: https://stripe.com/legal
- Stripe Billing Policy: Refer to Stripe's documentation for detailed billing and refund procedures
- Secure Processing: All payments are processed securely through Stripe's PCI-compliant system
Refund Process
To request a refund:
- Contact us at support@telecheck.com.au
- Use the support ticket system in your member dashboard
- Provide your subscription details and reason for the refund request
- Refunds will be processed through Stripe within 5-7 business days
- Refunds will be credited to the original payment method used during subscription
Eligibility Criteria
- Refund requests must be made within 30 days of initial subscription
- Account must be in good standing (no abuse, misuse, or policy violations)
- Applicable to first-time TeleCheck subscribers only
- One refund per customer/practice/email address
- Refund requests for subscriptions older than 30 days will be considered on a case-by-case basis
Subscription Management
Cancellation Policy
- You can cancel your subscription at any time through your Stripe account dashboard
- Cancellations take effect at the end of the current billing period
- No partial refunds are provided for unused portions of a billing period after the 30-day guarantee expires
- You will retain access to TeleCheck until the end of your current billing period
Subscription Changes
- Plan upgrades take effect immediately with prorated billing
- Plan downgrades take effect at the next billing cycle
- All subscription changes are managed through Stripe's billing system
Disputed Charges and Payment Issues
If you believe you've been charged in error or have payment-related concerns:
- Contact TeleCheck support first at support@telecheck.com.au
- We will work with Stripe to investigate and resolve billing issues promptly
- Please allow 3-5 business days for investigation before disputing charges with your bank
- Chargebacks may result in immediate service suspension pending resolution
Australian Consumer Law
This refund policy operates in addition to your rights under Australian Consumer Law. Nothing in this policy limits your statutory rights as an Australian consumer, including rights to refunds for services that fail to meet consumer guarantees.
Contact Information
For refund requests, billing questions, or payment support:
Email: support@telecheck.com.au
Business: Justin Black, ABN: 12048148174
Member Portal: Use the support ticket system in your dashboard
Response Time: We aim to respond to refund requests within 24-48 hours